Our service promise to you

We understand your time is valuable, which is why we like to make ordering your resources through us, as easy as possible. We pride ourselves on making shopping easy. Our fast and free delivery, hassle free returns and price match promise have enabled us to build and maintain loyal and happy customers.

Shop with us and benefit from:


Delivery Options Charge Availability Expected
Standard delivery FREE All orders 2-4 working days
Next Day Delivery FREE On request on week days
- simply order before 2pm
The very next day
Direct Delivery Charges may incur Within 21 days

Where do we deliver to?

We deliver all of our resources to the UK mainland, Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man and Isle of Wight. Deliveries to outside the UK mainland can only be ordered via our International website.
We also have extensive experience in exporting educational resources to over 150 countries. Please contact our International team for product advice, order processing and transportation methods or visit our International website.

Direct delivery

Not sure what we mean by Direct Delivery? It’s the term we use to describe when the manufacturer/supplier sends an item directly from their warehouse to you, and not from our own warehouse. This is clearly stated on applicable products, so you know in advance. As a result, arrival times can vary and items will be sent separately to any other products in your order. We aim to ensure that items are delivered to you within 21 days of receipt of your order.

Hassle free returns

If you want to return anything, simply let us know within 14 days of delivery. We will then authorise the return of the goods and arrange a collection on an agreed date. All returned items must be in their original packaging, unused with seals unbroken. Just follow these 5 easy steps:

  1. Contact Hope customer service team on 0345 120 2055
  2. Provide your order details
  3. We will confirm your collection details by email
  4. Items are assessed and processed upon receipt
  5. An email will be sent to confirm receipt of your items


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